Package and Postage:
When you have chosen your goods, postage and packing charges needs to be applied. For SPO (special order items) we endeavour to get them to you as quickly as possible but are reliant on these goods coming in from the supplier. If your order is temporarily out of stock, you will be informed via e-mail. You will have the option of either choosing a different item or to wait for the order to arrive , an estimated date will be given. All goods shall remain the property of Elburgon flies supply until they have been paid for in full.
Substitutions
To expedite orders and minimise shipping costs we reserve the right to substitute flies. We will substitute flies of a different size.
Returns And Cancellations:
We think it is important that everyone understands the legal rights to purchasing.
We adhere to The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations and want to ensure that you get the best service from us for your purchases. On receipt of your goods, you are free to handle them but please do not use them if you wish to cancel your contract. The type of handling that you would use in a shop to look at the products and decide whether to buy them is fine.
Under the above mentioned regulations, you have a legal right to cancel your contract with us within 14 days of your receipt of your products.
If you want to cancel your contract please get in touch within the 14 days either by email to francis@troutflyfishingflieskenya.com or by phone to us at +254720968005 and we will send you a cancellation form.
If you do cancel your contract with us, as above, we will refund the payment we have received from you for the products. You will be responsible for sending the products back to us including the cost of sending the products back. Please make sure you return the goods to us in their original and unused condition with all its packaging. We may deduct from your refund the loss in value of the products as a result of unnecessary handling by you, any diminishment in their value, or a cancellation due to an error on the purchasers part, (without limitation).
We will refund you within 14 days after we receive the products back to you. We will refund using the same method you used to pay .
Discounts
Additional discounts or promotions may be available, these will be applied automatically in the shopping basket.
Purchasing
Making a purchase is easy. Just browse our online catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order.
Credit Card Payments
We accept Paypal and wire or bank transfer
Ordering
All prices quoted are in (US dollers) and include VAT at the current rate. It is possible to amend the displayed currency to that of your locality through use of the currency selection tool.
Due to fluctuations in supplier price, we reserve the right to change our prices without notice. Although any such price changes will be applied instantly to this web site, allowing you to be aware of them before ordering.
Customs Requirements
We are delighted to ship our products to anglers worldwide. For certain countries we are required to provide a customs declaration on the contents of the package and the value of the goods when dispatching a delivery. Please be aware that as this is a legal document we are obliged to state the accurate details on the declaration.
E & O.E. (Errors and omissions excepted)
Although every effort is made to ensure that all content, product information, offers and pricing are correct we reserve the right to refuse an order and refund the customer in event of any error.
Special Offers and Free Gifts
All special offers are subject to availability. Free gifts and special offer discounts are only available at the time of ordering. The free gift offer may not appear on your order, but the item will be sent if the requirement of the order is met.
Delivery Times
Delivery time normally takes between 15 – 30 days depending upon location due to international postal systems.
Back Orders
If your item is not in stock, we will back order for you. You will be contacted with the option to cancel or choose an alternative item for your order if you would rather not wait.
Reaching Us
If you need to reach us, please email us on francis@troutflyfishingflieskenya.com, alternatively, you can call on +254720968005 or write to us at Elburgon flies supply, Po box 3154-00200, Nairobi, Kenya
Privacy Policy
Elburgon flies supply will NOT disclose the information we collect to outside parties. We do not sell, trade or rent your personal information to others. We use the information we collect on the site to make shopping at our store possible and to enhance your overall shopping experience.
Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses.
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